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A company that is not on the cutting edge of technology may feel like Alice running after the white rabbit with her pocket watch ticking. And time, speed, precise and direct responses and process automation are at the tip of the iceberg of all excellent customer service management. This is why we talk to you in this article about a super advance of Artificial Intelligence (AI): the call center chatbot and its use in WhatsApp. Knowing how to implement it is very useful if we want to automate our business communications. To investigate further and see its pros and cons, pay attention to the following lines.
What is a call center chatbot? A chatbot is an AI program designed to automate and streamline repetitive processes for receiving basic data, requesting information such as catalogs, schedules, prices, addresses, inquiring about CU Leads scheduled appointments or product availability, among others. Companies that have a call center chatbot are making use of the latest technological trends and thereby guaranteeing that their service is perceived as excellent, increasing customer satisfaction. A call center chatbot is a technological tool built based on rules that trigger previously programmed responses.
Chatbot for call center How does the call center chatbot work? Chatbots are programs that use two types of Conversational AI-based systems: Natural Language Processing (NLP) and Natural Language Understanding (NLP) to create advanced dialogues using people's preference data and, in some cases, through contextual understanding resulting in a fluid, attractive and realistic conversation. Step Natural Language Processing Breaks user communication into sentences and words. Identify key words and determine meanings. Consider the emotional components of expressions.
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发表于 2024-3-14 15:22:19
